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ENPT
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Less chaos.
More time to grow
your business.

I help small businesses streamline their operations, organise their workflows, and manage day-to-day tasks more efficiently.

Specialised in tourism and hospitality, with a flexible approach to supporting businesses across other industries.

Margarida Ximenes
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Why trust me

5+
years in Hospitality. Elevating the Guest Experience.
7+
years developing businesses
500+
travel agencies in portfolio to manage
3
languages: Portuguese, English & Spanish

Portfolio

Real projects. Real results. No fluff.

Technology · FoodTech · Glovo
Salesforce Migration, Training & Process Documentation
CRM transition with 100% team adoption, standardised process documentation and full Sales Ecosystem rollout.
Result
Successful migration
Real adoption across all teams · Sales Ecosystem adopted · Knowledge documented
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Travel · Restel / Hotusa Group
Commercial Account Management & Revenue Growth
Portfolio of 500+ travel agencies across Portugal, driving sales growth and post-pandemic recovery.
Results
Sustained revenue growth
+58% in year 1 (2018–2019) · +291% YoY post-pandemic (2021–2022) · 500+ agencies
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Technology · FoodTech · Glovo
Full Sales Cycle (30 Days) & Team Leadership
70+ partner acquisitions/month, full pipeline management and interim Junior Team Lead role.
Results
€48K GMV
Best month May 2025 · Monthly avg €10K–30K · 70+ partners/month · 43–60% on target
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Beauty · Digital Services · Joana Salvador
Virtual Assistance & Social Media Management
Digital presence restructuring, profile optimisation and lead capture system implementation.
Result
Digital presence restructured
Active lead funnel · Professional communication restructured · Increased engagement
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Direct Sales · Digital Demo · Kobold
Kasa Saudável: Personal Brand & Digital Demo Model
Created the Kasa Saudável brand and developed an interactive digital demo model, later adopted officially by Kobold Portugal.
Result
Model adopted by the brand
Officially used by brand consultants · 30+ loyal clients
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Positioning · Tourism · Freelance
Strategic Career Positioning & Own Business
Transition from corporate to operations specialist: brand identity, SEO website and complete portfolio built from scratch.
Result
Live & positioned
Clear positioning as Operations Expert · margaridaximenes.com live with SEO & full portfolio
See more

Does any of this sound like your situation?

Let's talk

How I work

From diagnosis to optimisation: a clear process focused on results.

01
Analysis

I start by getting to know your business and understanding your pain points in order to conduct a thorough analysis of your needs.

02
Planning

Once your core challenges are identified, we move on to planning the strategy to improve your processes and practices.

03
Execution

Time to execute, understand what works and what still needs refining.

04
Optimisation

This is the pursuit of excellence: analysing and reviewing what works, what doesn’t, and what to do next.

Services

Practical support where you need it most.

Executive Assistance & Operations

Executive assistance, administrative coordination, process organisation and task follow-up.

Tourism
Guest & Reservation Management

Check-ins, check-outs, guest communication and channel optimisation.

Tourism
Digital Strategy

Distribution channel management, digital presence, content and booking process optimisation.

Operations & Business Management

Project coordination, systems implementation, CRM organisation, documentation and workflow optimisation.

Also available

UGC & Content Creation

Authentic video content, SEO copywriting and on-site shoots. A separate offer with its own page.

See UGC services →

About

Margarida Ximenes
Based in
Portugal
Available
Remote · Worldwide
Languages
🇵🇹 PT  ·  🇬🇧 EN  ·  🇪🇸 ES
Education
Hotel Management
Razuberii
Travel & Food · coming soon

Hi, I'm Margarida.

I'm a multifaceted professional who enjoys solving problems and finding solutions. I have experience in business development, hospitality, CRM systems and process optimisation.

I help small businesses organise operations, simplify workflows and coordinate tasks and projects efficiently. With a background in tourism and hospitality, I also adapt to other sectors.

I work as a freelancer in operational support, executive assistance and digital management, creating practical solutions that free up time and drive business growth.

2026 · present
Freelancer · Digital Strategy & Operations
2022 · 2026
Sales Executive · Junior Team Leader · Salesforce Ambassador
2018 · 2022
Business Development Manager
2014 · 2018
Receptionist · Night Auditor · Shift Leader

Want to know more about my journey?

View LinkedIn ↗

"What I see most? Incredible businesses, run by equally incredible people, but overwhelmed by the tasks and worries that surround them. Most of it can be handled remotely. That's where I come in."

Razuberii

Travel & Food

A personal editorial project about travel and food. Coming soon.

Bruxelas
Colomares
Budapeste
Coming Soon

Contact

Something's not working. Let's figure out what, and fix it.

Tell me what's going on and I'll get back to you with the best option.

Or reach out directly
📧 margarida@margaridaximenes.com
🇵🇹 Português 🇬🇧 English 🇪🇸 Español

Based in Portugal, working remotely for the world.