Work

At Glovo, a company in constant growth, was migrating to a new version of Salesforce and the existing platform was underused, with no formal training and critical knowledge trapped in a few people's heads. As Salesforce Ambassador, I worked alongside a multidisciplinary team to deliver training to the entire Glovo Portugal team, create standardised processes and implement an error reporting system for IT. I was responsible for giving feedback to the Delivery Hero development team on the UI/UX of versions under development, contributing to a more user-friendly workflow before launch. In addition to the general team training, I was also responsible for delivering training to the entire PT Sales team on the new feature called Sales Ecosystem.

I managed a portfolio of 500+ travel agencies across Portugal. My main role was to direct their accommodation sales to Restel's platform, one of the largest hotel distribution platforms in the world. I recruited new agencies, negotiated payment terms as an incentive, monitored sales performance and defined action plans to meet targets. I was the agencies' point of contact for any situation. All of this during one of the most disruptive periods in tourism history: the COVID-19 pandemic.

As an Inbound Sales Executive, I acquired 70+ new partners per month for a food delivery platform, managing them through their first 30 days to ensure they became active and healthy. I managed and cleaned the sales funnel from the website form, creating and maintaining the pipeline. Thanks to my performance as a Top Performer, I took on a project as Junior Team Lead (interim), where I began supporting the team, helping resolve issues, defining strategies to hit targets and reporting challenges and improvement opportunities, working directly with the Team Leader and the HQ Sales department.

As a Kobold (Vorwerk) consultant, I created the personal brand Kasa Saudável to represent my sales work for the cleaning system, bringing in over 30 loyal clients. I developed digital content for my online presence and produced videos demonstrating how each piece worked and its cleaning results, creating my own online demo.

I provided virtual assistance and social media management for Joana Salvador Beauty Studio, including bio updates, content creation and online presence management. I developed digital presence to support the promotion of certified training courses, and created a Typeform dedicated to lead capture for the lash training, designed to be reusable for future campaigns.

As Social Media Manager & Strategist for Joana Salvador Beauty Studio and its professional products brand Ballerena, I lead the strategic reactivation plan for both brands — from repositioning to building authority in the sector.